Welcome to My Pet Fit. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, complete a PetFit Assessment, purchase our products, or interact with our services.
By using My Pet Fit, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you use our services, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Payment Information (processed securely through third-party payment providers)
- Account Login Information (if applicable)
Pet Information
To provide personalized health assessments and recommendations, we may collect information about your pet, including:
- Pet Name
- Species
- Breed
- Age
- Gender
- Weight
- Activity Level
- Dietary Information
- Vaccination Status
- Medical History (if voluntarily provided)
- Lifestyle & Behavioral Information
- Assessment Responses
Automatically Collected Information
When you visit our website or use our app, we may automatically collect:
- IP Address
- Device Information
- Browser Type
- Operating System
- Pages Visited
- Date & Time of Visit
- Cookies and Similar Tracking Technologies
- Mobile Device Identifiers
2. How We Use Your Information
We use the collected information to:
- Provide personalized pet health assessments
- Generate PetFit Scores and health reports
- Recommend suitable supplements and nutrition plans
- Process purchases and payments
- Deliver products and services
- Respond to customer support requests
- Improve our website, applications, and services
- Send order updates and important notifications
- Provide educational content and wellness insights
- Prevent fraud and maintain platform security
- Comply with legal obligations
3. AI-Powered Assessments
Our assessment system uses artificial intelligence and veterinary-backed algorithms to generate personalized health insights.
These assessments are intended for informational and wellness purposes only and should not replace professional veterinary diagnosis, treatment, or medical advice.
Always consult a licensed veterinarian regarding any medical concerns about your pet.
4. Product Recommendations
Recommendations provided through My Pet Fit are based on the information submitted by pet owners.
Recommendations may change if your pet's information changes.
Our recommendations are designed to support overall wellness and are not intended to diagnose, treat, cure, or prevent diseases.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing performance
- Enhance user experience
You may disable cookies through your browser settings; however, certain features of our website may not function properly.
6. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties including:
- Payment gateway providers
- Shipping and logistics partners
- Cloud hosting providers
- Analytics providers
- Customer support platforms
- Marketing service providers
- Legal authorities when required by law
All service providers are expected to maintain appropriate security measures for your information.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no internet-based service can guarantee absolute security.
8. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Maintain customer records
- Fulfill legal obligations
- Resolve disputes
- Improve our services
When information is no longer required, it is securely deleted or anonymized where reasonably practicable.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your account information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your information
To exercise these rights, please contact us using the details below.
10. Children's Privacy
Our services are intended for pet owners and are not directed toward children under the age of 18.
We do not knowingly collect personal information from children.
11. Third-Party Services
Our website or mobile applications may contain links to third-party websites, payment gateways, social media platforms, or external services.
We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any third-party services they use.
12. International Users
If you access My Pet Fit from outside India, your information may be transferred to and processed in India or other countries where our service providers operate.
By using our services, you consent to such transfers where permitted by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised Effective Date.
Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
My Pet Fit
Telangana, India – 500089
Email: info@mypetfit.in
Phone: +91 91008 51758 / +91 9866513454
We will make reasonable efforts to respond to your inquiries in a timely manner.
